In 1984, the Federal Trade Commission enacted the Funeral Rule, a set of consumer protection guidelines for U.S. funeral home operators covering everything from pricing transparency to casket-handling fees. And every year, FTC investigators go undercover to spot-check the funeral home industry to see if folks are abiding by the rules. According to the latest report, a significant number of them are not.
This year, the FTC checked out a total of 123 funeral homes in various regions of the country, and found violations in 27, or 18% (none in Kentucky). That is an uptick from last year’s investigation which found 16 violations at 102 funeral homes (15%).
Read more here in the Consumerist