The U.S. Consumer Financial Protection Bureau said American Express and two of its subsidiaries had engaged in unfair billing tactics and deceptive marketing, affecting more than 335,000 customers from 2000 to 2012. The agency ordered Amex to refund $59.5 million. The refunds will cover costs for selling add-ons to credit protection, recovery of lost or stolen cards and payment protection. Telemarketers embellished the benefits and services that consumers would receive from the add-on packages, the government said.

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